FREQUENTLY ASKED QUESTIONS AND TERMS & CONDITIONS

REFUNDS AND RETURNS

We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:

  • has a problem that would have stopped someone from buying the item if they had known about it
  • is unsafe
  • is significantly different from the sample of description
  • doesn’t do what we said it would, or what you asked for and can’t be easily fixes.
  • Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. When returning the product you will be entitled to recover reasonable postage or transportation costs if the product is confirmed to have a problem. Please keep proof of your purchase. If an item is received and is damaged please send us a photo of the damaged item as soon as received to saltsurfsea@gmail.com and we will be in touch with you and happy to resolve any issues.

GST

Prices are GST inclusive.

TOTAL ORDER AMOUNT

Total Order amount is after any applicable discounts that have been applied.

CANCELLATION FEES

If an order needs to be cancelled a 10% cancellation fee will apply.

COLOUR VARIATION

Colours can vary slightly from what you see on the online shop. This is especially the case when looking at the online shop as many computer monitors have various colour and saturation settings which can alter the hue of the photos and is unfortunately outside of our control.

Prices for our products are subject to change without notice.

When purchasing from www.saltsurfsea.com.au you are accepting our terms and conditions.

BACK-ORDERED ITEMS

If an order consists of any backordered items that are made to order the whole order will be posted out when all the made to order items have been made and completed. If an order consists or both items in stock and backordered items and the items in stock are required urgently then two shipping fees will be charged.

PRE-ORDERS

  • Full Payment Required: All pre-orders must be paid in full at the time of purchase.
  • Estimated Arrival: Pre-order fragrance warmers that are labelled as PRE-ORDER are expected to arrive between 5-10 November 2024. If this date changes, we’ll do our best to notify you.

Important Information:

  • Potential Delays: Delays may occur due to circumstances beyond our control. We cannot take responsibility for such delays, but we’ll keep you informed.
  • Keep Your Details Updated: Please ensure your shipping and contact information is up-to-date to avoid delivery issues. If any changes are needed, email us at saltsurfsea@gmail.com.
  • Combined Shipping: Any items purchased with a pre-order will be shipped together once the pre-order items arrive.
  • Need items sooner? Please place a separate order if you need non-pre-order items delivered immediately.

By placing a pre-order, you acknowledge and accept these terms and conditions.