Happy New Year. We are taking a break from 5th January and will be returning Mon 29 January 2024. Any orders placed during this time will be promptly processed upon our return. Enjoy 10% off storewide with code “XMAS10”.

FREQUENTLY ASKED QUESTIONS AND TERMS & CONDITIONS

REFUNDS AND RETURNS

We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:

  • has a problem that would have stopped someone from buying the item if they had known about it
  • is unsafe
  • is significantly different from the sample of description
  • doesn’t do what we said it would, or what you asked for and can’t be easily fixes.
  • Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. When returning the product you will be entitled to recover reasonable postage or transportation costs if the product is confirmed to have a problem. Please keep proof of your purchase. If an item is received and is damaged please send us a photo of the damaged item as soon as received to saltsurfsea@gmail.com and we will be in touch with you and happy to resolve any issues.

TOTAL ORDER AMOUNT

Total Order amount is after any applicable discounts that have been applied.

CANCELLATION FEES

Cancelled orders will incur a 10% cancellation fee.

COLOUR VARIATION

Colours can vary slightly from what you see on the online shop. This is especially the case when looking at the online shop as many computer monitors have various colour and saturation settings which can alter the hue of the photos and is unfortunately outside of our control.

Prices for our products are subject to change without notice.

When purchasing from www.saltsurfsea.com.au you are accepting our terms and conditions.

BACK-ORDERED ITEMS

If an order consists of any backordered items that are made to order the whole order will be posted out when all the made to order items have been made and completed. If an order consists or both items in stock and backordered items and the items in stock are required urgently then two shipping fees will be charged.

PRE-ORDERED ITEMS

CHRISTMAS, NEW STYLE & SELECTED FRAGRANCE WARMERS ARE NOW AVAILABLE TO BE PRE-ORDERED.

ESTIMATED ARRIVAL DATE OF THE WARMERS IS 13TH-15TH NOVEMBER.

IF AN ORDER CONSISTS OF PRE-ORDERED ITEMS AND NON PRE-ORDERED ITEMS THEY WILL BE POSTED ALL TOGETHER IN ONE ORDER AS SOON AS THE PRE-ORDERED ITEMS HAVE BEEN RECEIVED.

IF YOU NEED ANY ITEMS URGENTLY THEN IT IS BEST TO PLACE TWO ORDERS – ONE FOR NON PRE-ORDERED ITEMS AND A SEPARATE ORDER FOR THE PRE-ORDERED ITEMS.

IF THE DATE OF ARRIVAL OF THE PRE-ORDERED FRAGRANCE WARMERS IS EARLIER THAN MID TO LATE NOVEMBER YOUR ORDER WILL BE POSTED EARLIER TO YOU.

IF THE ESTIMATED ARRIVAL DATE OF THE PRE-ORDERED FRAGRANCE WARMERS IS DELAYED I WILL NOTIFY YOU AS SOON I HAVE BEEN NOTIFIED.

IF AN ORDER NEEDS TO BE CANCELLED A 10% CANCELLATION FEE WILL BE APPLIED.